Global Technical Support Center
U.S. based Technical Support (English only) is available at no charge for all BioTek customers. The BioTek Global Technical Support Center (GTS) is your Help Desk for all questions related to BioTek product use, maintenance, troubleshooting support and other frequently asked questions. Normal GTS hours are weekdays from 8:30 A.M. - 5:30 P.M Eastern Standard Time, excluding holidays. Additionally, extended telephone support is available weekdays until 9:00 P.M. Eastern Standard Time. We support worldwide inquiries via phone and email.
- In the U.S. Call: (888) 451-5171 option 3
- Outside the U.S. Call: (802) 655-4740
- Email: TAC@biotek.com
BioTek’s Global Technical Support Center makes every attempt to quickly resolve your question or issue. In the event resolution is not achieved by working with the GTS, we will dispatch a Field Engineer to your site or coordinate a Return Material Authorization (RMA) to send your instrument in for repair.
BioTek's fully equipped Applications Laboratory and on-staff scientists are available to assist with integration of our instrumentation and software with your unique application. If you are having difficulty with washing cell-based assays, optimizing fluorescence sensitivity, integrating a unique data reduction transformation, or just looking for a recommendation on an appropriate fluorophore, contact us.
Visit our Blog, Scientifically Speaking, where our application scientists share expertise and thoughts about their work. Their goal is to provide the life science research field and microplate instrumentation users with cutting edge, informative, helpful, and (sometimes) entertaining tips, tricks, articles, tech resources, videos and much more.
At BioTek, our service staff are specially trained to support our customers worldwide. In addition, we can develop customized training to prepare your staff to use, install, and even maintain your BioTek equipment. Most of our user training is conducted in the field when equipment is purchased, but, if you would like in-depth training, please contact the Global Technical Support Center to discuss your needs and options.