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Service & Support

Our teams are committed to providing the service and support you need to sustain the optimal performance of your BioTek products.  BioTek Scientists, Engineers, Technicians and Sales Representatives throughout the world provide valuable assistance to laboratories worldwide.

Field Applications Scientists

BioTek Field Applications Scientists (FAS) and Product Specialists provide unparalleled scientific support, assisting with experimental planning and assay optimization on BioTek’s instrumentation and software.

Global Technical Support Center

BioTek Service Engineers provide personal support for instrumentation, software, parts and applications at our Global Technical Support Center. Since our center is at the BioTek World Headquarters our highly skilled team of scientists, technicians and engineers are able to support any customer question. Online support documentation is available through the Customer Resource Center.

Global Service

BioTek Instrument Service and Repair is available worldwide at several of BioTek’s International Service Centers. Find your closest BioTek Service Center location and discover the instrument warranty/contract coverage, maintenance options and calibration services available.

BioTek Field Service is available for most customers throughout the world. Contact your BioTek Service Center to discuss field service options.

 Download Global Service & Support PDF

Customer Resource Center (CRC)

Access BioTek’s Customer Resource Center to search frequently asked questions and discussion groups for imaging & microscopy, detection, liquid handling, robotics and software. If you’re already a customer, login for full access to participate in our peer-to-peer discussion groups, download user manuals and software, and view order or product information specific to you! To register for the first time, click Login and Not a Member to sign up and receive instant access. Having trouble? Watch this quick registration tutorial.


Customer Comments

"I was very pleased with the care and patience the Field Service Techs demonstrated in getting my plate washer up and running again. They did an exemplary job."
"Our Service technician is always extremely helpful and knowledgeable, works around our hectic schedule, and a pleasure to work with. We look forward to working with him again in the future."
"Our BioTek Service tech is outstanding and exceeds all expectations (always has) but this time has been even more exceptionally helpful. Greatly appreciate the extra mile that he goes for us!"
"Overall great experience. The technician is clearly an expert on both the instrument and software. His training was also superb!"