Technical Support Specialist

Are you an accomplished life science laboratory professional who enjoys working with people? Do you want to take your career in a new and exciting direction? If so, then we may have the perfect opportunity for you at BioTek, now a part of Agilent. BioTek is a market leader in detection and imaging instrumentation for life science and drug discovery research, we are recognized globally for our innovative product line and excellent customer service. Our global customers include academic, government, and biotech/pharmaceutical companies.  We are currently seeking a highly motivated, customer service oriented individual to join our Service team.

Primary responsibilities include providing technical and applications support to customers and service personnel via phone and email for our laboratory instrument and software products. This individual will also provide training, participate in service projects, and recommend programs to improve customer satisfaction. The ideal individual will possess: a life science background, excellent troubleshooting skills, and experience in scientific data analysis.  This individual will also possess the capability to learn and understand the function of electronic and mechanical components in laboratory instruments.

Candidates should have excellent written and verbal communication skills.  Minimum BS/BA or equivalent in life sciences is required, with graduate degree preferred.
Candidates with one or more of the following qualifications are preferred:

  • Three years experience in a technical support role.
  • Three years experience with the use and maintenance of laboratory instruments; experience with imaging applications a plus.

If you’re interested in becoming a member of the BioTek team, please submit your resume to:

BioTek Instruments, Inc.
Attention: Human Resources P.O. Box 998, Highland Park
Winooski, VT 05404 USA

BioTek is an Equal Opportunity Employer. BioTek does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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