Technical Support Specialist
Are you an accomplished laboratory professional who enjoys working with people? Do you want to take your career in a new and exciting direction? If so, then we may have the perfect opportunity for you at BioTek Instruments, Inc. BioTek is a market leader in detection and imaging instrumentation for life science and drug discovery research, we are recognized globally for our innovative product line and excellent customer service. Our global customers include academic, government, and biotech/pharmaceutical companies. We are currently seeking a highly motivated, customer service oriented individual to join our Service team.
Primary responsibilities include providing technical and applications support to customers and service personnel via phone and email for our laboratory instrument and software products. This individual will also provide training, participate in service projects, and recommend programs to improve customer satisfaction. The ideal individual will possess: a life science background, excellent troubleshooting skills, and experience in scientific data analysis. This individual will also possess the capability to learn and understand the function of electronic and mechanical components in laboratory instruments.
Candidates should have excellent written and verbal communication skills. Minimum BS/BA or equivalent in life sciences is required, with graduate degree preferred.
Candidates with one or more of the following qualifications are preferred:
- Three years experience in a technical support role.
- Three years experience with the use and maintenance of laboratory instruments; experience with imaging applications a plus.
If you’re interested in becoming a member of the BioTek team, please submit your resume to:
BioTek Instruments, Inc.
Attention: Human Resources P.O. Box 998, Highland Park
Winooski, VT 05404 USA