Customer Care Specialists – Domestic and International

BioTek, now a part of Agilent is a market leader in detection and imaging instrumentation for life science and drug discovery research. We are recognized globally for our innovative product line and excellent customer service. Our global customers include academic, government, and biotech/pharmaceutical companies. We are currently seeking two enthusiastic, energetic customer focused individual to join our Marketing Customer Care team.

Primary responsibilities include providing pro-active and comprehensive customer care to either domestic or international sales representatives, sales managers and customers, managing customer leads, quotes, bids and accurate order processing utilizing various software programs.  Successful coordination with other departments with respect to delivery schedules, resolving accounting issues and meeting customer requirements is essential. This individual will be required to attend trade shows and representative sales meetings when needed.

Qualifications include five years of previous customer service experience preferably in manufacturing setting, professional oral communication, excellent telephone presentation and demonstrated ability to succeed in fast-paced environment, handle difficult customer issues and work well with team members. Experience with data entry and word processing, exceptional organizational skills and a willingness to work extra hours including weekends and evenings with some travel is also required. Associates degree preferred.

Our dedicated employees are our greatest asset contributing to our success.  We offer a casual yet professional and respectful work environment, competitive salary and an excellent benefits package which includes medical, dental, vision, 401K and a profit sharing plan. If you want to join a great team that appreciates collaboration, hard work and a whole lot of fun, we would love to hear from you!


If you’re interested in becoming a member of the BioTek team, please submit your resume to:

BioTek Instruments, Inc.
Attention: Human Resources P.O. Box 998, Highland Park
Winooski, VT 05404 USA

BioTek is an Equal Opportunity Employer. BioTek does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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