Service & Support

At BioTek, we recognize that our success is not just based on the quality of our instrumentation and software – it's also the people behind the product. We pride ourselves in giving our customers personal attention and service. Our experienced team - backed by our technical service center, scientific applications group, and knowledgeable sales force - are available worldwide to assist with questions on instrumentation, software usage, or applications. It is this continuous after-sale support that distinguishes BioTek from our competitors.

With BioTek service, you’ll continue to Get a Better Reaction for the life of your equipment.

Technical Support

BioTek provides personal technical support through our Global Technical Support Center and Applications Group. Online support documentation is also available through the Customer Resource Center or by searching our FAQs.

Service Centers

Instrument service and repair is available through BioTek’s Service Center in Winooski, Vermont, USA, or through your Local Service Center.

Field Service

BioTek’s Field Service program is available throughout the U.S. for responsive onsite service. For availability in your country, contact your Local Service Center.

FAQ

Search our FAQ database for quick online help.