Global Service

Service Centers

BioTek Instrument Service and Repair is available worldwide at several of our International Service Centers. Find your closest BioTek Service Center location.

Field Service

BioTek Field Service is available for many customers throughout the world.  BioTek's offerings include various warranty and service contract options to ensure the optimal performance of your BioTek equipment. Contact your BioTek Service Center to discuss the available options.

Available Service Field Service Service Center
Test Plate Certification  
Dispense Cassette Calibration  
Hardware Upgrades
Software Upgrades
Training
Repair
Preventive Maintenance
Operational Qualification
 
Installation
 
Installation Qualification
 


Test Plate Certification:
BioTek recognizes the importance of verifying the performance of analytical instrumentation. In addition to the security of a routine quality check, customers rely on the Absorbance Test Plates to maintain GLP and CLIA 88 regulatory compliance. BioTek Service Centers offer a certification program which performs dimensional checks and optical checks using a set of N.I.S.T traceable filters. To maintain compliance and accuracy of your test plate, certification should be completed every year. Contact your BioTek Service Center for a Return Material Authorization (RMA) to start the certification process.

Dispense Cassette Calibration
BioTek offers a wide selection of peristaltic pump dispenser cassettes with choices in volume ranges, tip materials and bore sizes. In addition to purchasing new cassettes or a cassette calibration kit, customers can also send their cassette to their BioTek Service Center for refurbishment and calibration. Contact your BioTek Service Center for a Return Material Authorization (RMA) to start the calibration process.

Hardware Upgrades
Many of BioTek’s products are modular and can be upgraded to increase the performance and versatility.  Depending on the scope of work, some upgrades can be performed in the field at your location while others will have to be completed at your BioTek Service Center.

Software Upgrades
BioTek’s detection and liquid handling software enhances the superior performance, reliability and versatility of its instrumentation.  To stay the leader in detection and liquid handling software our teams never stop creating innovative solutions for customers.  Contact your BioTek Service Center , Global Technical Support or follow up online at the Customer Resource Center to see if a software upgrade is available for your system

Training
At BioTek, our experienced service team has trained customers worldwide.  Most of our installation, operation and maintenance training is provided at your site.  However we routinely host customized training at our BioTek Service Centers for various customer requests.  If you have a training need, please contact the Global Technical Support Center to discuss your needs and options.

Repair
BioTek Service Technicians and Engineers are trained and certified to repair your instrumentation back to specifications.  Customers are encouraged to purchase service contracts, however repairs services are available on a per call basis.  Depending on the nature of your repair and the warranty/contract coverage, various fees may be required: labor, parts, travel charge and/or shipping. If you have a repair need, please contact the Global Technical Support Center or a BioTek Service Center for resolving your repair need quickly.

Preventive Maintenance
BioTek offers Preventive Maintenance (PM) on all instrumentation.  Any PM can be performed at your location as well as at a BioTek Service Center.  During a PM, our experienced service personnel ensure that your instrument is meeting factory performance specifications.  We inspect the instrument, replace specific parts, complete necessary product updates, perform testing and provide a certificate for your GLP, ANSI/NCSL, Z540-1, ISO 9001 and ISO 13485 needs.  Annual PM activities are highly encouraged to maintain the trusted performance of your BioTek instrument.  Preventive Maintenance will preserve and restore the reliability of your capital equipment investment.

Operational Qualification
The Operational Qualification (OQ) process demonstrates that an instrument functions to its operational specification in the selected environment.  BioTek’s OQ procedure confirms that the device meets all of its relevant published specifications in the environment in which it will be used.  The process is fully documented.  Data is reviewed, and a documentation package is provided to assist with regulatory needs.

Installation
BioTek professionals are available to install your instrument in your environment.  During the installation process we ensure the instrument is delivered as designed as well as verify that any fluidic and electrical connections are correct.  Any required software is installed and the computer communications are confirmed.

Installation Qualification
The Installation Qualification (IQ) is available for customers who require a formal IQ data package for the installation process.  Testing to show conformance to specification is performed during an OQ.